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Sandy June 18, 2009 at 3:12 AM

We really prefer the centered log-in block.
It’s much easier to use when one has to log in with speed
which for us, must be done several times daily. Please
reconsider location. Thank you. Blog Admin June 18, 2009 at 8:58 AM

If you prefer the old layout for the mail2web Webmail login, you can go to to access your email account. Just change your bookmarks/favorites!

Susan Marek June 18, 2009 at 3:26 PM

I have a giant problem. Last week, I think Thursday or Friday, somehow my entire inbox was just gone when I logged into my office email using mail2web. Now, today, just a minute ago, I logged on and it said it was empty again and now, it will not let me log back into my account because it says I am not entering the correct information. I fear something is terribly wrong. Can you help me?

PLEASE..this is diasterous for me. The email account listed above is my home account. Blog Admin June 19, 2009 at 1:52 PM

Hello Susan, does not provider your email service, it only allows you to look at the email that is saved on your providers mail server. If you download your email through an email program at work or at home, then you will not see it from Chances are that your email program is set to download and then delete your email. If you want to be able to see it from you will need to set your email program to not delete the email after it is downloaded. Also, if you are having trouble logging into your account please contact directly for assistance, as we do not control the mail server.

Hope this helps.

Thomas Pellechia June 21, 2009 at 11:11 AM

So, what happened to the question I asked a few days ago?

Ever since the change, I cannot log in–and I have changed nothing about my account. I get my email from my emailer host, but can no longer get it online through mail2web.

Any suggestions?

Tim Attwood June 22, 2009 at 9:00 AM

Some users were having trouble due to a changed redirect, which as a result the browsers password tool wasn’t filling in their information automatically. We reversed the change which should alleviate this issue. Could this be the case?

We have not made any changes to the functionality of and it is working as designed.

Shari Edelman June 23, 2009 at 11:19 AM

This is a very elementary question but one that has been a huge bother. Why does mail2web kick me out and I have to sign back on after only a few minutes? If I’m emailing a long post, or if I have to step away from my desk for just a couple of minutes, it says my session has ended and I have to re-sign on. This is a HUGE bother! Can this be rectified? Thank you.

Tim Attwood June 23, 2009 at 12:30 PM

We have an article in our Wiki which explains in more detail:
mail2web Webmail Session Timout

This can be an important feature, if you are on a public computer such as an internet cafe or airport, and forget to log out, the next person who sat down could have access to your account. At least with the time-out, it will expire your session if you have not been active in a little while.

Hope this helps,

mary June 24, 2009 at 6:52 AM

Forgot my password!!

mary June 24, 2009 at 6:55 AM

forgot my password!! Have important information being emailed to this address. Can’t get on. Help!!

Tim Attwood June 24, 2009 at 8:03 AM

Greetings. The topic of forgotten passwords is covered in our Wiki. In short, we do not know the password for any 3rd party email account and are unable to help you retrieve it.

Cindy June 26, 2009 at 3:18 PM

Is there any way to either eliminate or minimize the blinking ads on the site. They block out some of the actual emails that we receive?

Tim Attwood June 30, 2009 at 10:51 AM

Hi Cindy,

In response to your question, the mail2web Webmail service is free, and the use of ads allows us to earn some money to help pay for all the infrastructure that surrounds it. There is no way to remove the ads from the interface at this time.

Jim.B July 9, 2009 at 12:43 AM

Dear Tim,

Thank you very much for your quick response & clarification!!

I am sorry i failed to mention the changed name…….

Thanks a ton for providing such a wonderful service!!

keep up the good work!! :)

Wish you a nice day ahead.

Thanks & Regards

AffiliateProfitsClub July 27, 2009 at 11:21 AM

Wow – I can’t believe this!

sathya July 29, 2009 at 12:42 AM

change my passward immediatly, change to formet, reply must

Birge July 29, 2009 at 2:43 AM

Hi sathya,
You can check
Let me know, if I can be more help.
Thank you!

Birge Elif BASIK
Community Manager

Sam July 29, 2009 at 11:44 AM

This evening having returned home I checked my office e-mail and I had 7 messges. Later on I checked again and the 7 messages were not there. Of course I had one new message.

The problem is most probably the 7 messages are lost for ever. Last week also this happened and I thought when I open my mail from my office computer that lost messgaes will appear. It did not happen. I am not expecting to see these messgaes tomorrow morning!

Please advise! The whole purpose of mail2web is lost! If I lose my messgaes when I check my office mail from home.

Sam H

Birge July 30, 2009 at 9:36 AM

Hello Sam,
This is Birge, mail2web’s community manager. Sorry to hear that you are having problems. I will direct your post to a Customer Support member and see if they can shed a light on this issue. I will keep you posted.
Thank you

Tim Attwood July 30, 2009 at 1:46 PM

Hi Sam,

I want to assure you that mail2web Webmail doesn’t delete any email unless you request it. If you set up your email account at the office in an email client (like Outlook Express or similar) to download by POP3, it could be set to delete the email after downloading. Most email client applications do this “by default”.

So if you read your email in an email client one place (and maybe leave it open to download new mail every so often), then later try to read your email from mail2web Webmail, they will appear to be gone. This is because your email client deleted them after it downloaded them.

I would recommend you check your email software settings and set it to “leave a copy of the email on the server”. This will allow you to read your email from anywhere all the time.


Tim August 4, 2009 at 5:55 AM

Is it possible to see any other folders (ie; sent, deleted etc) other than just your Inbox via mail2web??

Tim Attwood August 4, 2009 at 4:29 PM

Hi Tim,

This is possible if your mail server supports IMAP4. mail2web Webmail will automatically try to connect using IMAP4 if it is available. IF your mail server only supports POP3, then you can only see your inbox.

Hope this helps.

Mario August 9, 2009 at 12:45 AM

Ya llevo casos en que me llaman por TE. porque no le contesté un mail y el motivo es que no lo  recibí al descargar desde Outlook Express.
Cuando miro en mail2web están ahí alojados desde 5-6 o más días !!!
No puedo confiar en este nuevo sistema que han implementado, cómo se puede corregir ???
Voy a tener doble trabajo y pérdida de tiempo, 1* bajar correo desde O.Express y luego entrar a mail2web para ver si quedaron mensaje alojados y sin ser descargados, no puede ser !!!

Tim Attwood August 11, 2009 at 8:21 AM

Hello Mario,

Sorry, I do not speak Spanish, I have relied on a translation tool to try and understand your question. If I am correct, you are using mail2web Webmail? If this is so, it is likely that does not provide your actual email service, but only a web-based method of checking your email. I cannot explain why you are having trouble downloading your email to Outlook Express, you could try contacting your email provider for assistance. If you can see from accessing mail2web Webmail that there is email on your server, but Outlook Express does not download them, there could be an issue with your configuration settings.

Hope this helps.

Mario August 13, 2009 at 11:16 AM

Gracias por la respuesta, tendré que ver con mi proveedor que es lo que está ocurriendo.

Patrick October 5, 2009 at 7:36 PM

Awesome post!

Jeremy Adams October 30, 2009 at 12:49 PM

I understand there may have been an issue on the server causing this. It has now been corrected so let us know if you still have trouble or contact your email provider to ensure you have the right settings.

John Buner November 9, 2009 at 11:00 AM

How do I read my sent messages?

Jeremy Adams November 9, 2009 at 11:24 AM

Because your data is not stored on our servers, mail2web is unable to save sent messages or access those sent using We do offer mail2web Mobile Email services which could accomplish this and much more for you.

Camille Krolikowski November 26, 2009 at 3:35 PM

I have read previous correspondence from others about email disappearing. The anwer apppears to be that it is due to a setting with home based email accounts. My home email is not set to delete email after downloading. I am now abroad and find that my email is being deleted after downloading. When I was abroad few months ago this did not happen. Why is it happening now?
Camille Krolikowski

Cindy December 9, 2009 at 7:08 PM

I have can I get my email from here and how?

soqoor December 28, 2009 at 4:32 AM

Hi…I just want to ask how can I retrieved my account email to mail2web because I cannot open my email for almost 5 – 6 days now, and I don’t know what’s the problem to my email why I can’t open it now. I need it to open so badly because all transantion in our company is there. Hope you can help me about this.

Pamela O' Connor December 30, 2009 at 9:52 PM

why do I keep getting a message saying wrong username or password when it is not. Most of the time I can log in, or open my emails.

Pamela O' Connor December 30, 2009 at 9:54 PM

sorry! error up above. I “cant log in or out”, not can

Jeremy Adams January 4, 2010 at 9:57 AM

There aren’t currently any issues with mail2web that would be causing log-in trouble. The error you’re receiving is normally sent when your email host server has responded to the request identifying a bad username or password or invalid login attempt. I would recommend trying the Advanced Login using the pop3 mail server details provided by your email provider.
Feel free to check out our status blog at if you’re concerned about service issues with mail2web email retrieval. You can also contact our support at anytime.

Tom Herschberg January 4, 2010 at 10:36 AM

you have updated great,but now I can access my mail you must have changed my password please help me!!!!!!! Tom & Kathy

Birge Basik January 6, 2010 at 3:31 AM

Hi Tom,
You have to contact with your email provider if you are using other than a “” email. You may also go and click on “Forgot my Password”. Birge

David M February 3, 2010 at 10:01 AM

Any chance you’d consider developing an iphone app for easier login? (not having to retype info every time I check mail). Thanks!

krkala February 5, 2010 at 11:40 AM

Hello all!

samuelmuravani February 17, 2010 at 9:00 AM

hi good evening, how are you

bangbrothers worldwide February 25, 2010 at 2:12 PM

Love the new homepage. I am into minimalistic designs. I think users will love it.

bangbrothers worldwide March 1, 2010 at 7:37 PM

Great page and great server. Thanks Tim.

tyrrk March 17, 2010 at 7:25 PM

hi i new a mail a c

angel March 29, 2010 at 2:58 PM

hi i last logged in to my email a few weeks ago and had no problems but since you have change the site it now says my user name or password is invalid but i havent changed either of them. normaly it loggs me in fairly quickly but atm it is taking 5mins or more for it to load any idears? thanks in advance angel

Melissa Smich March 30, 2010 at 3:17 PM

Hey you’re probably logging in to the OnCloud (new site) with your classic credentials. So when prompted, choose classic. If you chose OnCloud and saved the settings, you’ll probably need to clear your cache/cookies.

angel March 30, 2010 at 5:46 PM

i for got to say i am with virgin media for these emails dnt known if that makes any differance?

Melissa Smich March 31, 2010 at 2:25 PM

Angel – Did you try my previous advice in logging in? did it work?

“Hey you’re probably logging in to the OnCloud (new site) with your classic credentials. So when prompted, choose classic. If you chose OnCloud and saved the settings, you’ll probably need to clear your cache/cookies.”

Let me know what happens so we can help you from there. Otherwise, you are always more than welcome to contact one of our customer support superstars 1-877-624-5293

angel April 2, 2010 at 4:34 PM

hi i dont know what oncloud is but just relised i did have to change my pass to virgin media an that also changed my email log in pass so sorry an thanks :)

Blanche Shenosky April 4, 2010 at 5:29 AM

I used to be able to pick up my e-mail at my brother’s computer (December 2009); all it says is no new mail. I have mail e-mailed to me daily and I e-mailed educational material to myself before I left home, so I know I have e-mail. Why does mail2web not work anymore? I have outlook express and my domain is comcast. This is very inconvenient. Thank You.
Blanche A Shenosky
April 4, 2010

Melissa Smich April 5, 2010 at 1:47 PM

When you enter your email address and password into mail2web Webmail it attempts to log into your email server to view messages that haven’t been retrieved.

Most email clients, if left open and running on your PC, automatically retrieve new messages, and download them from your mail server. For this reason, when mail2web Webmail accesses your account, nothing appears, because the new messages have already been downloaded to your PC.
Email account settings in your client software (ie. Outlook express, yahoo, corporate) and while each client is different, basically look for the option to not remove software from the server upon download.

In Outlook Express for example, from the Tools menu select Accounts. A window will open with a list of your accounts.
Select the account you want to update. If you’re not sure which one, it’s most likely the default account.

To update the account click Properties. Under the advanced tab, you’ll see an option to leave a copy of messages on server. You want to select that option and save your settings.

Once you save, you will be able to access future mail from

For more information – please check out our wiki or contact a customer support representative.

Birge August 3, 2009 at 1:59 AM

Hi Sam,
I hope Tim’s solution will guide you and you’ll never lose your emails again.
It’s pleasure to help you.

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