Rescuecom reports that for 2Q09, they provided repair or support services for 11,560 personal computers. That number included 69 Asus computers, 254 Apples and 150 Lenovos. Dividing out each manufacturers market share by their repair share, Rescuecom determined that AsusTek is now the most reliable brand with a score of 416. Apple machines are about 6% less reliable than Asus, with Lenovo about 25% lower. This is all somewhat suspect because of the low volumes involved, and also somewhat curious because Asus supplies parts to just about everyone else on the list.
Market leader Dell might be in trouble, as not only did their market share fall by 19% (2Q08 vs 2Q09) to 26.3%, but also they did not make the top 5 in reliability, meaning their product is at least 66% lower in quality than Asus.
…at least according to Rescuecom.
Rescuecom’s 2009 Second Quarter Top 5 Computer Reliability Report, August 18 2009
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Is Rescuecom still putting out reliability reports? It sounds like you’re a little suspicious as to how reliable they are.
I’ve always found Dell products to be reliable, but maybe some of the newer models are having issues.