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Google Apologizes for Gmail Outage


September 11th, 2009


By Birge Basik

Google announced last Tuesday evening that Gmail was offline approximately for two hours due to a miscalculation in a routine act of maintenance. Roughly 100 minutes of down time made people crazy. Watching the twitter stream of panic and rage caught in 140 character snapshots demonstrated how important is Gmail for many people.

Google’s VP of engineering and site reliability Czar, in a post to the Gmail blog, said, “I’d like to apologize to all of you — today’s outage was a Big Deal, and we’re treating it as such. We’ve already thoroughly investigated what happened, and we’re currently compiling a list of things we intend to fix or improve as a result of the investigation.” However, the company “underestimated the load which some recent changes placed on the request routers.” He wrote, “I’d like to apologize to all of you — today’s outage was a Big Deal, and we’re treating it as such.”

Not to toot our own horn, but during that time period mail2web.com never let you down! We know how important your emails are for you and mail2web Mobile Email didn’t experience any outages, and full email, contact and calendar synchronization for smartphones continued as normal!

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