Special Contributor Stefanie Johnston
As a special feature to our blog, our customer support superstars weigh in and offer their wisdom, tips, tricks and the highlights. Today’s feature special contributor is the customer experience specialist and team cheerleader Stefanie Johnston who offers the customer feedback that makes her job worthwhile and what keeps our CS considered the best in the industry.
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“A lot of customers contact mail2web for various reasons. Either for travelling around the world, or checking their home email accounts from work, or even students accessing their college email, while they are at home. I spoke with one customer with an amazing story about her children. She mentioned that mail2web was a lifesaver because without it, she wouldn’t have her two daughters. This customer had mentioned that when she had went to adopt her children from Russia, mail2web was there for her and her family to send pictures of her new bundles of joy to her family, before she arrived back into the United States. Needless to say, she was elated with our services.” – Stefanie Johnston
Have a special story you’d like to share with us? leave a comment or shoot me an email! melissas@softcom.com
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{ 3 comments… read them below or add one }
that is a really touching story. it’s amazing how a service like this can have such a huge impact on people’s lives. congratulations to that customer and cheers to mail2web for being there for her and her family during such a special time.
It would be so awesome to impact someone’s life like that and hear about it later… I’m looking forward to seeing more stories like this…
You should create a subsection somewhere to archive things like this along with your testimonials and stuff…
actually we are – we’re creating a customer spotlight section!!!
If anyone wants to be a part of it – hit me up! melissas@softcom.com