response time

[TopDog]

What's a good average response time for a web hosting company to have when it comes to answering their customers' questions?

[suwunk]

live customer service, available within 2 minutes of request, 24/7. We do this through both live chat and phone, whichever is most convenient for the customer. Our dedicated employees are not only knowledgeable and keen on helping; they are also located here in North America, steps away from the developers – to offer you the best possible experience.
http://myhosting.com/blog/2009/09/online-purchasers-help-before-buying/