negative comments on a website

[BigTimeHockeyMom]

If someone leaves negative comments on your business website, do you get rid of them or let them stay?

[Brett3]

If someone posts something false, profane or libelous, delete it. Otherwise, don't be shy about responding to criticisms on your site: doing so will help boost your credibility.

[CocoaB]

I think that's sound advice, Brett3. Plus, you might be surprised how often you can turn a critic into a fan simply by taking that person's criticisms seriously and responding respectfully.