[Alias issue] mail sended is cc to an alias mailbox are not transmitted to the ...

[mkhalil]

Hi,

Please find another issue with the alias feature.

I cannot send a email to alternate mailboxes setted on my mail2web account.

If i try to send an email to someone with one of my alternate mailbox address in cc , the mail is not transmitted to the real smtp server in charge of the domain.

Let's me provide you a complet use case:

- I have a mail2web account called "sampleaccount@mail2web.com";
- I've setted an alias for "sampleaccount@gmail.com";
- I've sended a email from the "sampleaccount@mail2web.com" primary identify to "sampledestinationaccount@gmail.com" with "sampleaccount@gmail.com" in CC:

------------------------
from: "sampleaccount@mail2web.com"
to: "sampledestinationaccount@gmail.com"
cc: "sampleaccount@gmail.com"
------------------------

- "sampledestinationaccount@gmail.com" receive the mail but not "sampleaccount@gmail.com";

- "sampleaccount@mail2web.com" receive also the email with these envelope:

------------------------
from: "sampleaccount@mail2web.com"
to: "sampledestinationaccount@gmail.com"
cc: "sampleaccount@mail2web.com"
------------------------

The expected result is to also receive a copy of the email in the "sampleaccount@gmail.com" mailbox.


Regards,
M.

[mkhalil]

Hi
please find the answer from the helpdesk

Objet : RE: [Case #: 411502] Support - [Alias issue] mail sended is cc to an al


Greetings,

Thank you for contacting us with your concern. Unfortunately anytime you are trying to email or cc any of your aliased addresses it is going to find the mailbox internally and sent it directly back to your account. That being said we do not have a way to resolve the internal redirect, the only way you can avoid this is be removing the alias address at this time.

If you need any further assistance, please do not hesitate to contact our 24/7 support team at support@mail2web.com.

Thank you for using mail2web.com.
Regards,

Michael
Customer Support
Website Hosting & Domain Hosting | myhosting.com
Email Hosting Services | Pick Up Your Email | mail2web.com
SoftCom Inc.


Keep up to date with our community and blogs at http://portal.myhosting.com and http://blog.mail2web.com

[mkhalil]

Hi,

Please find the answer from the helpdesk

Objet : RE: [Case #: 411502] Support - [Alias issue] mail sended is cc to an al


Greetings,

Thank you for contacting us with your concern. Unfortunately anytime you are trying to email or cc any of your aliased addresses it is going to find the mailbox internally and sent it directly back to your account. That being said we do not have a way to resolve the internal redirect, the only way you can avoid this is be removing the alias address at this time.

If you need any further assistance, please do not hesitate to contact our 24/7 support team at support@mail2web.com.

Thank you for using mail2web.com.
Regards,

Michael
Customer Support
Website Hosting & Domain Hosting | myhosting.com
Email Hosting Services | Pick Up Your Email | mail2web.com
SoftCom Inc.


Keep up to date with our community and blogs at http://portal.myhosting.com and http://blog.mail2web.com

It's hard to accept that.

So,
I've reply the following answer:

Hi,

Can you provide to us , the customers, the full list of behaviours regards the unusable alias feature ?

I think this is really needed.
I'm sorry to have to say this but this is a "non feature".
It's the poorest implementation i ever see.




M.

M.

[tim]

This is by design the way the Exchange server works. When you add an "alternate email address", if the Exchange server sees an email addressed to that address it says "I know that email address, it belongs to this user, so I'll just deliver it to him locally".

If you don't like this behavior, you can remove the email address as an "alternate email address" and just leave your normal forwarding setting.