mail2web.com Status Blog

While our normal support number, 1-877-624-5293, continues to not function properly please contact us toll free at 1-866-918-9944. We apologize for the inconvenience that this is causing and hope to have the issue resolved shortly.

Modestos Gikizas
Customer Support Manager
SoftCom Inc.

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At the moment the 1-877-624-5293 number for support is currently not working. We are working to resolve the issue. If you need to get in touch with support please contact us by email at support@myhosting.com or by phone on our direct line at 1-416-957-7443.

Daryl Brown
Key Accounts Manager
Softcom Inc.

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As a valued customer we wanted to take a moment to let you know about some upcoming changes that might impact your service with us. Over the next few weeks we will be moving all of our servers and infrastructure to our new Data Center. Our new carrier-grade facility comes with a number of added benefits, which will directly correspond to even better service and reliability. The primary improvements include:

• A Larger Space to better house our growing infrastructure
• Improved access to carrier grade network providers
• Even better environmental service levels
• Access to a fully upgraded network infrastructure

We have scheduled all the maintenance during times where the interruption should have a lesser impact, during the late evening and very early morning (Eastern Time Zone, GMT- 4). Please note that during the migration period your email or SharePoint site will be inaccessible. We estimate the downtime per site will be approximately 1 to 2 hours.

You will receive an email notification as to when your specific migration date will be. Should you have any questions, please do not hesitate to contact us at support@mail2web.com.

Regards,

Modestos Gikizas
Customer Support Manager

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The BES (BlackBerry) service outage that we were experiencing has been resolved. Message delivery is delayed as the BES servers deal with the backlog of messages. We expect service will be back to normal shortly.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We are currently experiencing an outage with the BES (BlackBerry) service. This outage affects all mail2web.com Exchange users with BlackBerry services enabled for their accounts. We are working to resolve the issue and expect services to resume shortly. We apologize for any inconvenience that this may be causing.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our Firewall tonight (Friday September 18th). The maintenance will begin at 11:59 PM EDT and is estimated to take less than 10 minutes to complete. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers tomorrow evening  (Thursday September 10th). This maintenance will only affect a small portion of our free mail2web Mobile email users. The work is scheduled to begin at 7:00 PM EDT and is expected to take approximately 1 hour to complete. During the maintenance the affected users will not be able to access their email accounts. Any messages sent to the affected addresses during the downtime will be delivered upon the completion of the maintenance. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers tonight (Thursday August 27th). The maintenance will begin at 11:00 PM EDT and is expected to take roughly 30 minutes to complete. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers in the evening of Friday August 21st. The maintenance will begin at 11:00 PM EDT and is expected to only take about 30 minutes to complete. We do not expect this work to cause more than a brief outage lasting only a few minutes. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing updates on our SharePoint services as well as maintenance to help correct search issues impacting some customer sites. This maintenance will begin at 9:00PM EDT and affected SharePoint sites will be intermittently offline for approximately 2 hours. Once it is back online there will be intermittent performance issues through the night as we work on the issue.

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