mail2web.com Status Blog

The BES (BlackBerry) service outage that we were experiencing has been resolved. Message delivery is delayed as the BES servers deal with the backlog of messages. We expect service will be back to normal shortly.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We are currently experiencing an outage with the BES (BlackBerry) service. This outage affects all mail2web.com Exchange users with BlackBerry services enabled for their accounts. We are working to resolve the issue and expect services to resume shortly. We apologize for any inconvenience that this may be causing.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our Firewall tonight (Friday September 18th). The maintenance will begin at 11:59 PM EDT and is estimated to take less than 10 minutes to complete. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers tomorrow evening  (Thursday September 10th). This maintenance will only affect a small portion of our free mail2web Mobile email users. The work is scheduled to begin at 7:00 PM EDT and is expected to take approximately 1 hour to complete. During the maintenance the affected users will not be able to access their email accounts. Any messages sent to the affected addresses during the downtime will be delivered upon the completion of the maintenance. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers tonight (Thursday August 27th). The maintenance will begin at 11:00 PM EDT and is expected to take roughly 30 minutes to complete. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing some maintenance on our mail servers in the evening of Friday August 21st. The maintenance will begin at 11:00 PM EDT and is expected to only take about 30 minutes to complete. We do not expect this work to cause more than a brief outage lasting only a few minutes. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

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We will be performing updates on our SharePoint services as well as maintenance to help correct search issues impacting some customer sites. This maintenance will begin at 9:00PM EDT and affected SharePoint sites will be intermittently offline for approximately 2 hours. Once it is back online there will be intermittent performance issues through the night as we work on the issue.

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We will be performing some maintenance on our mail servers in the evening of Friday July 31st. The maintenance will begin at 9PM EDT and is expected to only take about 30 minutes to complete. We do not expect this work to cause more than a brief outage lasting only a few minutes. If you have any questions please contact customer support at support@mail2web.com.

Regards,

Daryl Brown
Key Accounts Manager
Softcom Inc.

Posted in Uncategorized ~ No Comments

We will be performing maintenance on our mail2web Mobile Email system that will cause an intermittent outage for a small portion of our mail2web Mobile Email Basic users. This maintenance is scheduled for 1:00PM EDT and will take an hour to complete.

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Microsoft released multiple security and software updates today, Tuesday July 14, and recommended that customers install these updates immediately. The greatest aggregate, maximum severity rating for these security updates is Important. Some of these updates require a server restart.

The Operations team will apply the updates on Tuesday and Wednesday evenings between 18:00 and 22:00 EDT to servers. There will be intermittent outages during these periods because of the required server reboots.

If you have a Windows PC at home, we recommend that you visit the Microsoft
Update website at http://update.microsoft.com/ and apply all relevant patches to your computer. For more information about current hotfixes, please visit http://www.microsoft.com/technet/security/current.aspx .

Our apologies for any inconvenience caused by this maintenance.

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