mail2web.com Status Blog

Reminder: Email Maintenance Scheduled for Saturday October 17th

October 16, 2009 10:19 am

Over the past month we’ve been moving our servers to a new Data Center. The move is nearing completion but there are a few more things that need to be moved. One of the things that still needed to be moved was the system that handles everyone’s email. We confirmed the date for that move [...]

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Support Phone Number Not Working – Update

September 30, 2009 4:44 pm

While our normal support number, 1-877-624-5293, continues to not function properly please contact us toll free at 1-866-918-9944. We apologize for the inconvenience that this is causing and hope to have the issue resolved shortly. Modestos Gikizas Customer Support Manager SoftCom Inc.

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Support Phone Number Not Working

September 30, 2009 12:08 pm

At the moment the 1-877-624-5293 number for support is currently not working. We are working to resolve the issue. If you need to get in touch with support please contact us by email at support@myhosting.com or by phone on our direct line at 1-416-957-7443. Daryl Brown Key Accounts Manager Softcom Inc.

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Data Center Migrations

September 28, 2009 5:43 pm

As a valued customer we wanted to take a moment to let you know about some upcoming changes that might impact your service with us. Over the next few weeks we will be moving all of our servers and infrastructure to our new Data Center. Our new carrier-grade facility comes with a number of added [...]

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BES Outage Update

September 25, 2009 9:58 am

The BES (BlackBerry) service outage that we were experiencing has been resolved. Message delivery is delayed as the BES servers deal with the backlog of messages. We expect service will be back to normal shortly. Regards, Daryl Brown Key Accounts Manager Softcom Inc.

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BES Outage

September 25, 2009 8:38 am

We are currently experiencing an outage with the BES (BlackBerry) service. This outage affects all mail2web.com Exchange users with BlackBerry services enabled for their accounts. We are working to resolve the issue and expect services to resume shortly. We apologize for any inconvenience that this may be causing. Regards, Daryl Brown Key Accounts Manager Softcom [...]

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Firewall Maintenance Scheduled for Tonight: September 18th

September 18, 2009 9:28 am

We will be performing some maintenance on our Firewall tonight (Friday September 18th). The maintenance will begin at 11:59 PM EDT and is estimated to take less than 10 minutes to complete. If you have any questions please contact customer support at support@mail2web.com. Regards, Daryl Brown Key Accounts Manager Softcom Inc.

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Mail Server Maintenance for mail2web Mobile Users – September 10th

September 9, 2009 9:51 pm

We will be performing some maintenance on our mail servers tomorrow evening (Thursday September 10th). This maintenance will only affect a small portion of our free mail2web Mobile email users. The work is scheduled to begin at 7:00 PM EDT and is expected to take approximately 1 hour to complete. During the maintenance the affected [...]

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Mail Server Maintenance Scheduled for Tonight: August 27th

August 27, 2009 12:22 pm

We will be performing some maintenance on our mail servers tonight (Thursday August 27th). The maintenance will begin at 11:00 PM EDT and is expected to take roughly 30 minutes to complete. If you have any questions please contact customer support at support@mail2web.com. Regards, Daryl Brown Key Accounts Manager Softcom Inc.

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Mail Server Maintenance Scheduled for August 21st

August 20, 2009 4:08 pm

We will be performing some maintenance on our mail servers in the evening of Friday August 21st. The maintenance will begin at 11:00 PM EDT and is expected to only take about 30 minutes to complete. We do not expect this work to cause more than a brief outage lasting only a few minutes. If [...]

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